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Amazon my orders disappeared update#

In this case I request you to wait till Tuesday, August 2, 2016, end of the day. However,There is some delay in the delivery due to some error in the system. I’m sorry to hear that you didn’t receive your order #116-0019402 even though the tracking shows delivered. Within that 12-24 hours, you should receive a response like this: If you choose to write your own message, Amazon will tell you to please be sure to include whether “you would like a Replacement, Refund to a gift card, or a Refund to the original Payment method”.Īfter you click ‘Send Email’ you will see this confirmation: There is a pre-written message which you can select that says “Please provide latest status on when my Order (sic) will arrive” (we have no idea why they capitalized ‘Order’), and a note clearly meant to encourage you to not instead write your own message: “Customers choosing this option usually receive a quicker response.”.īut you can also choose to write your own message, which will still get a response, “usually within 12 hours”. This includes an area where you can include a message to the Amazon customer service team. This will cause a recap of your issue to be displayed, so that you can verify it. We always choose email, because it gives us a written record, and hey, we don’t like being on hold on the telephone. Once you have selected ‘Tracking shows delivered but shipment not received’, a third section will display, asking you how you would like to be contacted. This will give you a submenu select ‘Tracking shows delivered but shipment not received’. Once on that page, you will be offered the option of getting help with an order you have placed, and you will be able to select from any of your recent orders.Īfter you have selected the missing order go to section 2, which contains a dropdown menu which allows you to select your issue. So, assuming that you have already done all of the above, and it’s been at least thirty-six hours since your package was marked as ‘delivered’, your next step is to go the, where you will be able to actually tell Amazon that your order is missing. Of course, we assume if you are looking for help figuring out what happened to your package that you have already taken these steps, other than perhaps waiting the 36 hours, because they are pretty obvious.

Check your mailbox or wherever else you receive mail.

See if someone else accepted the delivery.

Look around the delivery location for your package.

Look for a notice of attempted delivery.

On the Amazon help page titled Find a Missing Package That Shows as Delivered, Amazon explains that, essentially, you need to wait 36 hours past the ‘shown as delivered’ time before you can escalate it to Amazon. OLD INFORMATION THAT IS NO LONGER APPLICABLE BUT LEFT HERE FOR ARCHIVAL REASONS You can also try using the Amazon Customer Service Chatbot if you prefer not to use the phone, although we have not tested it recently. At this point the system will offer you a refund or a replacement. As of November 2019 here is what you have to do if your order shows as delivered but never arrived: Call Amazon at 88 You will be asked to let Amazon verify your account by having Amazon text the number they have associated with your account (while you are on the phone) and once you have verified it, the automated system will guide you through some options, one of which is “about an order”, followed by “are you calling about an item?” Answer ‘yes’ to this, and then the system asks you about the item, and gives you the option to say that it never arrived.

Amazon my orders disappeared update#

UPDATE AS OF NOVEMBER 2019! All of the below information about the Amazon “Find a Missing Package” page no longer applies, since Amazon modified the page and you can no longer contact them through the page.

What to Do When Your Amazon Order Shows as Delivered but is Actually Missing So, what should you do when your Amazon order goes missing? Here’s what to do. Your tips via CashApp, Venmo, or Paypal are appreciated! Receipts will come from ISIPP. The Internet Patrol is completely free, and reader-supported.